Our thoughts, views, and experiences
Ensuring you deliver rock solid client service is key to your future. If your business is not delivering top-notch customer or client service today, you’re likely not long for this world. In virtually all sectors, competition is fierce and customers can search and switch to the other guy at the drop of a hat.
Here are some signs your customer service strategy could use a makeover:
• You have a high customer churn rate for your industry
• You focus more on customer acquisition than customer retention
• Your customer feedback scores are less than stellar.