Ensuring you deliver rock solid client service is key to your future. If your business is not delivering top-notch customer or client service today, you’re likely not long for this world. In virtually all sectors, competition is fierce and customers can search and switch to the other guy at the drop of a hat.
Here are some signs your customer service strategy could use a makeover:
• You have a high customer churn rate for your industry
• You focus more on customer acquisition than customer retention
• Your customer feedback scores are less than stellar.
You also might be interested in
The Rapidly Changing Digital Landscape Accelerated by COVID-19, we’ve seen[...]
In the pursuit of fostering an inclusive and equitable work[...]
According to the World Health Organization, approximately 30% of worker[...]
Recent Blog Posts
- Navigating the Human Side of the AI Age: A Guide for Leaders and People Managers
- Navigating the AI Revolution: The Role of AI-Enabled Change Management
- Introducing Artificial Intelligence (AI) within your Organization
- Risks of Ignoring AI in Change Management: A Wake-Up Call for Transformational Leadership
- Leading A Successful Technology Transformation Project