Our thoughts, views, and experiences
Managing Partner of Prompta Consulting Group, Tim Morton, speaks with Kenneth Cheung, VP Growth Strategy at K2 Digital about why truly successful companies are those that have diversity in their DNA - not those that perceive diversity as an optional bonus.
Diversity is critical to growth, prosperity, and creates a competitive advantage for companies who leverage the right strategy for workforce diversity. Why? Because among other things, it creates a culture in which people bring, as Tim puts it, their “whole selves.” They are encouraged and invested to contribute to ideation, innovation, perspectives, and views. This, in turn, gives companies a competitive advantage that breeds success.
In this K2 Disrupts, Tim shares his perspective on the challenges and opportunities of implementing workforce diversity. He also provides some practical guidance to help develop a diverse workforce and culture within your company.
Learn how change can be your biggest competitive advantage
One of my best candidate interviews was with a senior marketer applying for a global innovation role. We discussed how the industry was changing and the changes we were making to capitalize on new opportunities. The candidate was engaged and excited, both by our challenges and his ideas on how he could manage them. He became our lead candidate.
Some leaders and recruiters see large-scale change as a source of candidate concern. They fear that candidates will be repelled by the uncertainty, instability and risk that come with transformation. I have found the opposite; an aggressive change agenda is a positive attribute that implies an environment within which candidates could thrive and perform.
Digital transformation is a hot topic in the media. Many news sites and consulting firms have published their takes on the opportunities and threats associated with it. A Google search will direct you to numerous articles with instructive titles like “5 Winning Ways,” “Six Stages,” “Nine Elements,” and “Top 10 Trends” of digital change. There is even a link to a specialized Executive MBA in Digital Transformation.
I have noticed a shift in how the benefits of a change initiative are being discussed. The conversation is moving from 'what' they are to 'how' they will be achieved.
A business case demonstrates how the anticipated benefits of a change justify the investment required to implement it. Benefits can be either gains (increased sales) or the avoidance of losses (retention of talent). These are compared to investment costs include time, money and people resources (capabilities).
Do you often feel as though your transformational initiatives are in a state of chaos? Do you feel blind as to what’s really happening with your organizations transformational programs? Are your costs more than anticipated? Does it seem like your strategic consulting partners, employees, and program teams aren’t on the same page?
Most people jump into planning for change without stepping back and assessing the environment in which the change will take place. For example, if your initiative is launching at the same time as three other changes, the odds are that the people you are changing will not have the capacity (time, skill and resources) to implement it as completely as you would like.
The evidence is conclusive: excellent change management increases business outcomes of change initiatives. Why is this so difficult to communicate to business leaders?
With so many workers now uncertain and fearful about the future, it’s more important than ever to embrace diversity and inclusion.
Have you ever had to pause to think about your answer to questions that get asked regularly in business and social situations: Are you married? Dating Anyone? What are you doing this weekend? People who are part of the LGBT community often do.
Earlier in my career, I often held back from providing fully engaged answers to those questions when the honest one could possibly be socially awkward, career limiting, or potentially lead to dismissal. When your livelihood is at risk, either as a full-time employee going through a probation period or a contractor with a dismissal clause, it’s sometimes easier to justify lack of transparency or courageous conversations.
Prompta Consulting Group and Communi-T Inc. are proud to announce a joint partnership to provide our clients with a fully integrated User Experience Toolset.
Toronto, Ontario / Laval, Quebec: Prompta and Communi-T are excited to be partnering in the creation of a simplified User Experience (UX) toolset in combination with a proven business transformation solution. Together, these tools drive increased user adoption, productivity and sustainable business growth.
“We’re thrilled to be partnering with Communi-T whose shared values of diversity and respect help to create a collaborative environment full of innovative, enthusiastic, and highly skilled individuals who bring that energy to every client engagement. Together, Prompta and Communi-T create a fully integrated solution that provides clients with a great product, an enhanced end-user experience, and integrated end-to-end processes that help people succeed in complex business environments.”
Tim Morton, Managing Partner, Prompta Consulting Group
Ensuring you deliver rock solid client service is key to your future. If your business is not delivering top-notch customer or client service today, you’re likely not long for this world. In virtually all sectors, competition is fierce and customers can search and switch to the other guy at the drop of a hat.
Here are some signs your customer service strategy could use a makeover:
• You have a high customer churn rate for your industry
• You focus more on customer acquisition than customer retention
• Your customer feedback scores are less than stellar.